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Certification Manual

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Chapter 4: Installation Etiquette

Staff Relationships

Alliance’s reputation in the industry is due in part to our installation

etiquette. In all of our dealings with a facility’s staff (from Administration to

nursing staff to housekeeping) we must maintain a courteous, professional

and ethical demeanor. However, our courtesy cannot end there. We must

extend the same treatment to the residents. Our job is to ease the

workload of staff and facilitate them in providing quality care to their

residents. Ultimately it is the residents that we serve.

Dealing with residents in Long Term Health Care facilities requires a

certain kind of realization. They often have special needs, are limited in

their physical and mental abilities, and can even be obnoxious. Still we

must treat them with courteous, professional patience. We must also

understand that we are not nursing staff and therefore not qualified to fulfill

some requests asked by residents. At this point we must let the resident

know this and then notify staff.

Resident and Personal Safety

Another consideration is the safety of the residents within the sphere

of our working environment. Many residents are curious about our tools

and equipment. Some residents with mental handicaps may be a danger

to themselves or others should they climb a ladder, grab a tool, etc. We

must be constantly aware of our surroundings while in their home. Many

common sense things are also written into State and Federal regulations

such as not leaving carts and ladders unattended, leaving mechanical room

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